Ms. Keya's Kreations

1. Introduction

Ms. Keya's Kreations ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

Register for an account
Place an order or make a purchase
Submit a custom order request
Sign up for our newsletter
Contact us with inquiries
Leave a product review
Upload photos or documents

This information may include: name, email address, phone number, billing address, shipping address, payment information, and any custom content you provide for personalized products.

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing activity, including:

IP address and device identifiers
Browser type and version
Operating system
Referring website
Pages viewed and time spent on pages
Search queries performed on our site
Shopping cart activity and abandoned carts

3. How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders
To communicate with you about your orders and account
To send order confirmations, shipping notifications, and delivery updates
To process custom product requests
To respond to your inquiries and provide customer support
To send marketing communications (with your consent)
To send abandoned cart recovery emails
To improve our website and services
To prevent fraud and enhance security
To analyze usage patterns and trends
To comply with legal obligations

4. Third-Party Service Providers

We share your information with third-party service providers who perform services on our behalf:

Payment Processing

We use Stripe to process payments. Your payment information is transmitted directly to Stripe and is not stored on our servers. Stripe's use of your information is governed by their privacy policy.

Database and Hosting

We use Supabase for database and authentication services. Supabase may have access to your data as necessary to provide their services. Their use of your information is governed by their privacy policy.

Email Communications

We use Resend for sending transactional and marketing emails. Email addresses and related data are shared with Resend for this purpose.

Shipping Carriers

We share shipping information with carriers such as USPS, UPS, or FedEx to fulfill your orders.

Analytics

We may use analytics services to understand how visitors use our website and to improve our services.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

Types of Cookies We Use

Essential Cookies: Required for the website to function properly, including shopping cart functionality and user authentication
Preference Cookies: Remember your settings and preferences
Analytics Cookies: Help us understand how visitors use our website (requires consent)
Marketing Cookies: Track your browsing activity to provide relevant advertisements (requires consent)

You can manage your cookie preferences through our cookie consent banner or your browser settings. Please note that disabling cookies may affect website functionality. For more details, see our Cookie Policy.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

Encryption of data in transit using SSL/TLS
Secure authentication and access controls
Regular security assessments and updates
Restricted access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. This includes:

Order information: Retained for 7 years for tax and accounting purposes
Account information: Retained until you request deletion
Marketing communications: Retained until you unsubscribe
Analytics data: Typically aggregated and anonymized

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Request correction of inaccurate or incomplete information
Deletion: Request deletion of your personal information
Portability: Request a copy of your data in a machine-readable format
Objection: Object to processing of your personal information
Restriction: Request restriction of processing in certain circumstances
Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us using the information provided at the end of this policy.

9. Marketing Communications

With your consent, we may send you marketing emails about our products, services, and promotions. You can opt out of marketing communications at any time by:

Clicking the "unsubscribe" link in any marketing email
Updating your email preferences in your account settings
Contacting us directly

Note that even if you opt out of marketing communications, we will still send you transactional emails related to your orders and account.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete such information.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to know what personal information is collected, used, shared, or sold
Right to delete personal information
Right to opt-out of the sale of personal information (we do not sell your information)
Right to non-discrimination for exercising your privacy rights

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically.

If we make material changes, we will provide notice through our website or by email.

14. Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us through our contact page or at the email address provided on our website.

We will respond to your inquiry within a reasonable timeframe.